Sale, Cancellation / Return and Delivery Policy

1. Object:
The purpose of this document is to establish the General Conditions of Sale and returns of the online sales website and of all its domains and subdomains.

2. Identity of the parties:
The general conditions of sale described below (hereinafter General Conditions of Sale), exclusively govern the contractual relations between all users of the website (hereinafter referred to as “User” or “You”) and the seller , business name ASADOR VEÍGA Y VIÑOLY, SLU (hereinafter called HUMUS), residing at Paseo Iqbal Masih, 7 ZIP: 35110 Neighborhood (Las Palmas de Gran Canaria).
3. Placing your order:
• It is an essential requirement to be of legal age to be able to make a purchase at RESTAURANTEHUMUS.COM.
• It is an essential requirement that in your registration you provide us with at least a mobile or landline contact telephone number and an email address.
• The means of contact that we will use to send you notifications about your order will be mainly email, although sometimes we can also use the phone or the physical postal address, which you will have previously provided us when completing your registration on our website to be able to buy.
• If we accept your order, you will receive in our email previously provided in your user account, our acceptance by issuing an Order Confirmation. If, on the other hand, we cannot accept your Order, we will try to contact you by email, telephone or postal mail.

4. Delivery.
HUMUS undertakes to deliver the physical products in perfect condition to the delivery address that you indicate on the order form.
The estimated time to proceed to the delivery of the order at home is an approximate time, subject to possible variations due to circumstances beyond Humus.
Humus has complaint forms available to its customers in the restaurant. We recommend USERS to process their claim at the establishment responsible for the effective provision of the service, or they can make any claim through the contact email specified on the website.
The freights derived from the shipments of the products purchased will be reflected at the final moment of purchase and will depend on the chosen modality, and the destination. These conditions may be modified.
For the purposes of these Conditions, it will be understood that the “delivery” has taken place or that the physical product (s) have been “delivered / s” at the time of receipt of the same at the agreed delivery address.
If for any reason we are unable to fulfill the order, we will inform you of this circumstance and give you the option to cancel the purchase.

5. Sale of alcoholic beverages.
In accordance with applicable legislation, the sale of alcoholic beverages to minors under 18 years of age is prohibited. Humus reserves the right to suspend or cancel the delivery of an order, regardless of its nature and degree of execution, in the event that the buyer is suspected of being a minor, reserving for this event the possibility of requiring the display of the DNI or identity document equivalent to the person who receives the order. Likewise, Humus reserves the right to suspend or cancel the delivery of alcoholic beverages that make up an order in accordance with the regulations on limits.

opening hours for the sale of alcoholic beverages.
The user will have to establish in the purchase form, the time of delivery or collection of the selected product, as well as the change that he will need in case he requests the option “Home Delivery”. In case the User does not identify the change he needs in the conditions, the dealer will only carry a change of € 15. To finalize the registration process in the purchase of the selected product, the User must necessarily read and accept the Privacy Policy and the Purchase Conditions. The User is obliged to make the payment of the contracted service upon delivery of the product, either at the User’s address or at the Humus Restaurant where the product is collected.

6. Availability.
Product availability: All product orders are subject to their availability and, in this sense, if there are difficulties in supplying them, or if there are no products in stock, we reserve the right to refund any amount that you could have paid for.
We reserve the right to remove any product from our website at any time and / or to remove or modify any content on it. Although we will do our best to always process all orders, there may be exceptional circumstances that require us to refuse to process an order after we have sent the Order Confirmation, and we reserve the right to do so at any time, in our sole discretion.
We will not be responsible to you or to any third party for the fact of removing any product from our website “www.RESTAURANTEHUMUS.COM”, regardless of whether said product has been sold or not, removing or modifying any content on the website , or for refusing to process an order once we have sent you the Order Confirmation.

7. Prices
Shipping costs are set at € 5 only for Neighborhood area, consult other areas. And they will be added to the total amount due, as set forth in the table below:
THE PRICE OF THE PRODUCTS will be the one that appears on the website. The price is expressed in euros. The price must be paid in full upon purchase.
Shipping costs will be free when the following two conditions are met:
1- Orders made through the web that are collected in the restaurant by the client.

2- For purchases over € 100.
HUMUS reserves the right to modify at any time the sale prices listed on www.RESTAURANTEHUMUS.COM, but the products will be invoiced based on the rates in force at the time the order is registered, subject to availability reservation at That date.

8. Payment
USERS may pay their orders in cash at the time of delivery. Also, you can check if at the time of payment, the establishment has any of the following payment methods:
* Credit-debit cards.
* Bizum.
We reserve the right to NOT accept certain payments with certain credit cards.
HUMUS reserves the right to change the payment methods, being able to create new ones or delete any of the existing ones, without the user / client of “www.RESTAURANTEHUMUS.COM” being able to make claims for this reason. However, if the change in the payment method affects an order already made, from

“Www.RESTAURANTEHUMUS.COM” we would contact the client to inform them of said change, offering them the option of canceling the order if they consider it convenient.

Payment with credit / debit card:
The charge is made online, that is, in real time, through the payment gateway of the corresponding financial institution and once it has been verified that the data communicated is correct.
With the aim of giving maximum security to the payment system “www.RESTAURANTEHUMUS.COM” it uses secure payment systems from leading financial institutions in electronic commerce.
In this sense, confidential data is transmitted directly and in encrypted form (SSL) to the corresponding financial institution. The SSL encryption system we use gives total security to the transmission of data over the network. Your data is completely confidential and protected.
The data on credit cards are not recorded in any of our databases. They are only used in the virtual POS (Point of Sale Terminal) of our financial institution, through its Secure Payment Gateway.
Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or failure to deliver and we will not be able to formalize any Contract with you.
HUMUS reserves the right to verify the personal data supplied by the customer and take the measures it deems appropriate (including cancellation of the order) so that the products purchased are delivered in accordance with the data contained in the order.


8. Return policy
It is not allowed to cancel an order once confirmed.
Likewise, returns of said order are not accepted. Humus will manage any type of incident that may have arisen.
All notifications and communications by the USER to Humus, will be considered effective for all purposes, when they are addressed in any of the following ways:
1-Send postal mail to the address “Paseo Iqbal Masih, 7 CP: 35110 Vecindario (Las Palmas de Gran Canaria)”, or through our email info@RESTAURANTEHUMUS.COM, where you can also leave your suggestions, complaints or claims.
The rights recognized by current legislation are safe.

10. Liability and disclaimer
The photographs and reproduced texts that present the products offered are for informational purposes only.
The responsibility of HUMUS in relation to any product purchased in “www.RESTAURANTEHUMUS.COM” will be strictly limited, in any case, to the purchase price of said product and will not be compromised by simple errors or omissions that may have taken place, when All necessary precautions have been taken in the presentation of the products.
HUMUS cannot be held liable for damages, whatever their nature, both material and non-material or bodily, that may result from improper use of the products made. The same applies to possible modifications made to products by suppliers.
Subject to the provisions of the preceding paragraphs, the liability of HUMUS under these general conditions may not exceed an amount equal to the amounts paid after the transaction that is at the origin of said liability, whatever the cause. or the form of the action in question.
HUMUS cannot be held responsible for the breach of the signed contract in case of exhaustion of stocks or of unavailability of the product, due to force majeure, interruption of activity or total or partial strike, especially, means of transport or communications, flood or fire.
The provisions of this clause will not affect your rights recognized by law as a consumer, or your right to withdraw from the contract.
In the event of a dispute, the client may first contact HUMUS to reach a friendly resolution.
These general conditions are ruled by the Spanish Law. The parties submit themselves, for the resolution of conflicts and renouncing any other jurisdiction, to the courts of San Bartolomé de Tirajana.